Shipping Policy

1. Order Confirmation

Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. Because orders are processed promptly, it may be difficult to change or cancel an order after confirmation. However, we will do our best to support your request.

If you want to make changes to or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping: We apologize that military addresses (APO, FPO, and DPO) cannot be delivered.

2. Order Processing

Our goal is to ship orders as quickly as possible. Order processing generally takes 1–3 business days after the order is received.

Orders placed after 12:00 PM Eastern Standard Time are very likely to ship on the following business day, provided that all ordered items are in stock.

3. Shipping Time

We are pleased to offer international shipping services. However, there are some locations that we are unable to ship to. If you are located in an area where shipping is unavailable, we will contact you.

Shipping times vary depending on the destination. The following are our estimated delivery times:

• Asia: 4–7 business days
• Europe, Canada: 5–15 business days
• USA, Central & South America: 2–12 business days
• Australia, New Zealand: 7–11 business days
• Other regions: 12–20 business days

Shipping estimates do not include order processing time. Maximum delivery time may be up to 60 business days.

Buyer Protection – Shop With Confidence

If your order has not been delivered within 60 business days from the date of shipment, we will presume that the parcel may have been lost in transit. In this situation, we may offer a refund or resend the item, subject to verification.

All shipping times exclude customs clearance and other customs-related delays. Circumstances beyond our control, including natural disasters, holidays, severe weather, transportation disruptions, and other unforeseen events, may cause shipping delays. Therefore, we cannot guarantee an exact delivery date. Delivery issues caused by the shipping carrier are the responsibility of the carrier.

4. Delivery

1. Order Address Confirmation

You will receive an order confirmation email after payment. Please carefully verify your shipping address.

Sages is not responsible for delivery issues or losses caused by incorrect or incomplete addresses provided by customers. Any additional expenses resulting from an incorrect address shall be the customer's responsibility.

2. Tracking Information Update

A shipping notification with a tracking number will be sent once your order has been dispatched.

It normally takes 2–5 business days for tracking information to become available or update. If no tracking information appears more than 5 business days after shipment, please contact us for assistance.

3. Damaged Items Solution

If an item arrives damaged or unusable due to transportation, please contact us within 48 hours of receiving the package.

Depending on the circumstances and verification of the claim, you may be eligible for a free replacement or a full refund in the form of store credit.

Please provide photos or other relevant information when contacting us. Claims submitted after the 48-hour period may not be accepted.

4. Delivered But Missing Parcel

Once the logistics system confirms successful delivery, parcel loss, theft, or missing packages resulting from third-party collection or local pickup are generally beyond our liability.

In such cases, customers should contact the local courier or delivery service directly to request an investigation or compensation.

5. After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within 2 months after the shipment date.

Our customer service team will review your inquiry and respond within 48 hours. Requests submitted after this period may no longer be eligible for assistance.

6. Pre-Shipment Quality Guarantee

All products are inspected and carefully packaged before shipment. We take reasonable steps to ensure that orders are properly prepared and packaged before being handed over to the shipping carrier.

5. Customs, Taxes, or Duties

Normally, customers will not be charged additional fees when orders are shipped by regular mail. However, customs policies and import requirements vary by country and region.

Many regions, including Europe, the United States, Australia, Taiwan, Hong Kong, South Korea, Japan, and Singapore, generally do not charge import duties on many types of shipments. However, due to customs regulations and inspections, customers may occasionally be required to pay import duties, tariffs, taxes, or other customs-related charges.

Import taxes may occasionally be charged in certain regions, including Malaysia, Thailand, and India. Where applicable, the amount may vary depending on local customs regulations, product type, declared value, and other factors.

If you are charged customs fees, please keep the official receipt or other valid proof of payment and contact our customer service team at info@sagesshop.com. After verification, Sages may cover 50% of eligible customs-related costs.

Contact Information

Store Name: Sages

Website: sagesshop.com

Email: info@sagesshop.com